FAQ

Frequently Asked Questions (FAQ)

Welcome to TwistedInk!

Thank you for supporting our small, woman-owned business! Below are answers to some of our most common questions. If you don't see what you're looking for, feel free to reach out—we're always happy to help!

📦 When will my order ship?

Most orders are processed within –3 business days. Once your order ships, you'll receive a confirmation email with tracking information.

Please note that during holidays, sales, or new product launches, processing times may be slightly longer.

🚚 How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (when available)

Please note that delivery times are estimates and may be affected by carrier delays.

🌎 Do you ship internationally?

Currently, we ship within the United States. We're hoping to expand to international shipping in the future!

🎨 Are your products handmade?

Many of our items are designed, personalized, or carefully created with creativity and attention to detail. Product descriptions will specify whether an item is handmade, customized, or sourced.

✨ Do you offer custom or personalized items?

Yes! We love creating personalized products whenever possible. If you're looking for something custom, contact us before placing your order and we'll let you know what's available.

🔄 What is your return policy?

Because many of our products are made to order or personalized, we generally do not accept returns on customized items unless they arrive damaged or there is an error on our part.

For non-custom items, please contact us within 14 days of delivery if you have any concerns.

📦 My package arrived damaged. What should I do?

We're sorry to hear that!

Please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

We'll work quickly to make it right.

❌ Can I cancel or change my order?

If your order hasn't entered production or shipped yet, we'll do our best to accommodate changes or cancellations. Contact us as soon as possible after placing your order.

💳 What payment methods do you accept?

We accept most major payment methods through Shopify, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal (if enabled)

📧 How can I contact TwistedInk?

You can reach us through our Contact Us page or by emailing us directly. We aim to respond to all inquiries within 1–2 business days.

❤️ Why shop with TwistedInk?

When you shop with TwistedInk, you're supporting a small, woman-owned business built on creativity, craftsmanship, and a passion for bringing unique products to life. Every order is personally appreciated, and we're committed to providing quality products and exceptional customer service.

Thank you for supporting our dream—we're so grateful you're here! 💜

What is the difference between DTF (Direct to Film) and Sublimation?

It's essential to understand the key differences between these methods, as well as their print size, transfer process, print quality, print texture, suitable materials, quantity of products required, and colors.
·DTF printing involves applying a design directly onto a film that is then heat-pressed onto the desired material. On the other hand, sublimation printing requires the design to be printed onto a special paper that is then heat
pressed onto the material, causing the ink to turn into gas and bond with the
fibers.
·DTF printing can be used on a wider range of materials, including cotton and
dark-colored fabrics. Sublimation printing is limited to polyester or
polymer-coated materials and works best on light-colored fabrics.
·DTF prints generally have a better hand feel and softer texture than
sublimation prints, which can sometimes feel stiff or rigid.

How should I wash and dry my DTF apparel?

·Separate by Color: Sort your DTF apparel by color to prevent blending or color transfer during the wash. Turn Inside Out: Before placing items in wash, turn items inside out to reduce chances of graphics fading or cracking.
·Wash Cycle: Use a gentle or delicate cycle with cold water, helps preserve colors and prevents shrinking.
·Detergent: Select a mild, color safe non bleach detergent to help avoid damage to the graphics.
·Fabric Softener: Avoid using, they may harm the fabric or reduce longevity of apparel.
·Wash Load: Limit items in washing machine to avoid overcrowded, for items to move around without getting tangled.
·Like Items: Wash with like items of the same fabrics to avoid friction with rougher fabrics.
·Spin Speed: Avoid high Spin speed, which may twist and stretch fabric. opt for low to non-spin speed.
·Dry: Air dry or low heat items to prevent damage to fabric and graphics.

How should I wash and dry my SUMBLIMATION apparel?

·Follow washing instructions provided by manufacture
·Use Gentle Detergents and avoid harsh chemicals
·Wash in cold water to prevent images from fading
·DO NOT bleach or iron directly on sublimation prints

How should I care for my mugs and tumblers?

·Hand wash instead of using dishwasher
·Avoid abrasive materials or brushes that may damage the print
·Do not expose tumblers or mugs to extreme heat sources

Anything else I should know about sublimation?

·Handle with care, avoid scratching or damaging images
·Store in Cool, dry place to avoid fading or warping
·Avoid placing sublimation products on abrasive surfaces

How long does it take to ship?

All orders ship within 3-4 business days of placing your order.

Can I custom order products?

Sure, TwistedInk would be happy to help with any custom orders. If the option is not available, please email us at twistedinkllc@yahoo.com (allow us a couple of business days to respond)