RETURNS
We have a 25-day return policy, which means you have 25 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags,
You will not be refunded for your exchange if the item has any wear or distress, pet hair, odors (good or bad), and stains from cosmetics, lotions, deodorants, etc. and in its original packaging. You’ll also need the receipt or proof of purchase.
Any returns sent back after 30 days of your shipped date with be shipped back to you.
To start a return, you can contact us at twistedinkllc@yahoo.com.
You can always contact us for any return question at twistedinkllc@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
Yes! We offer exchanges - as long as sizes you're looking for is available for exchange. We will ship out your requested exchange after receiving your return package. You have 35 days from your order date to request an exchange. Your exchange package is FINAL SALE and will not be eligible for return/refund.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at twistedinkllc@yahoo.com.
Shipping
You will be responsible for shipping costs for returning. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item. We recommend using the USPS, UPS, or FedEx.
